1. Information We Collect
We collect information that you provide directly to us when you register for an account, use the app, or communicate with us.
- Personal Identifiers: Name, email address, phone number, and Qatar ID (QID) for verification.
- Account Data: Username, password, and loyalty member ID.
- Transaction & Loyalty Info: Points earned, redemption history, and tier status.
- Device Information: Device model, operating system version, and unique device identifiers.
2. How We Use Your Information
We use the collected data for various purposes to ensure a seamless loyalty experience:
- To manage your TREFFEN Rewards account and track loyalty points.
- To facilitate the redemption of rewards at participating locations.
- To provide customer support and respond to your inquiries.
- To send you administrative information, such as security alerts and updates.
- To improve our app performance and user experience.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following limited circumstances:
- With Service Providers: To help us operate our business (e.g., hosting, analytics).
- For Legal Reasons: If required by law or to protect our rights and safety.
- With Your Consent: When you explicitly allow us to share your data.
4. Data Security and Retention
We implement robust security measures, including encryption and secure socket layers (SSL), to protect your data. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Account Deletion
You have the right to delete your account and associated data at any time.
To request account deletion, please contact our support team at loyalty@treffenhouse.com or use the contact form within the app. Upon verification, all your personal data, including points and history, will be permanently removed from our active systems within 30 days.
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